Processing Time

Orders are processed and forwarded to our verified suppliers within 1–2 business days of payment confirmation. You will receive a confirmation email with your order details once processing begins.

Delivery Timeframes

Delivery estimates begin from the date of supplier dispatch, not the order date. Delays due to customs, weather, or carrier disruptions are outside our control.

Shipping Costs

Standard shipping may be free on qualifying promotional orders. Express shipping fees are non-refundable.

Tracking

Once your order is dispatched, a tracking number will be assigned and synced to your account dashboard automatically. Tracking updates may take 24–48 hours to appear after dispatch.

Return Window

You may request a return within 30 days of the confirmed delivery date. Items must be unused, in their original condition, and in original packaging where applicable.

Eligible Items

Most items are eligible for return. The following are non-returnable:

• Perishable or consumable goods
• Items marked “Final Sale” at time of purchase
• Digital products or downloadable content
• Items with broken seals for hygiene reasons (e.g. earbuds, skincare)
• Customised or personalised products

How to Return

1. Log in to your account and go to My Orders.
2. Select the order and click Request Return.
3. Choose a reason and submit — you'll receive a prepaid return label within 1 business day.
4. Pack the item securely and drop it off at the indicated carrier location.
5. Your refund will be processed within 5–7 business days of us receiving the return.

Refunds

Approved refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective item. Express shipping fees are non-refundable in all cases.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a free return and send a replacement or issue a full refund — your choice.